PACSonWEB

My reference number is not working.

Was the examination performed less than one hour ago? Please, try again later.

I made too many faulty logon attempts and now my reference number has been locked.

When your reference number has been locked out after too many faulty logon attempts, the study is inaccessible for 30 minutes. Afterwards, the study will become accessible again.

I cannot see the report of the examination.

As a patient, for an examination performed at {portalName} you only can access the images, not the report. If you have any questions on the result of the examination, please contact your requesting physician.

Doctors, logged on with their personal account will always have access to the report.

I have a question on the result of my examination.

If you have any questions on the result of the examination, please contact your requesting physician.

I do not have a reference number.

If you had an examination but you did not receive a reference number, please contact the hospital or the radiology department.

The images of an older exam are no longer available on PACSonWEB.

If you try to consult an exam that was performed over a year ago, the images may no longer be available.
You can have the images transferred again by opening the study and clicking the "Expired images" icon on the top left.
Subsequently, click the button "Fetch images" to put the images back online.

Be aware that, depending on the size of the study, this can take several minutes up to one hour before all images are available again.
In case the "Expired images" icon is not available, please contact the originating hospital or radiology department to put the images online again.

I want to schedule an appointment for an examination.

To schedule an examination or reschedule a planned examination, you can contact the hospital or radiology department.

How can my doctor see the result of my exam ?

The physician that has requested the exam will automatically get access when logging in to PACSonWEB with his/her account.
If you want to share your exam with a physician that is not the requesting physician, you need to hand over your reference number and date of birth.
In case the physician has a PACSonWEB account, he/she can now add your exam to his/her list through the "Add Study" functionality.

Is there a manual available for PACSonWEB?

Yes. You can consult the manual online or download it in PDF format.

I do not have a PACSonWEB account.

You can request an account using this form. A Dobco associate will contact you within one business day for confirmation on your account details and provide your account credentials.

In case you are a Belgian physician, you can create your account by logging in using e-ID or ItsMe.

I have an account but I have forgotten my password.

In case you already have an account but you have forgotten the password, you can click the "Forgotten password" link in the logon screen to receive an email for resetting your password.

Be aware: the email address you provide must be the same email address that has been registered with your account and your mobile phone number must be registered with us to use this option.

I made too many faulty logon attempts and now my account has been locked.

You can unlock your account by using the "Forgotten password” link in the logon screen.

Be aware: your mobile phone number must be registered with us to use this option.

As a Belgian physician, even when your account has been locked out, you can always login using e-ID of ItsMe.

I want to consult a study for which I am not the requesting physician.

If you have the reference number for a study, you can add the study to your own list and gain access by using the "Add study" functionality on top of the search bar at the left.

I do not see all my requested studies in the overview list.

Possibly, you still have a filter value filled out.
Click "Reset Filters" at the bottom left to display all studies.

I cannot find an exam using the filter.

Possibly, one of the filter fields contains a value that does not correspond with the registered values for the study.

You can avoid errors by using partially filled out fields.

E.g. A patient, named "Céline Duchâtelet" is easier to find by searching for Name = "du" and First Name = "ce".

The filter only allows searching amongst exams which you are entitled to see, being:
- Studies you have requested
- Studies that have been shared with you
- Studies that you have added, using the “Add study” functionality
- Studies that have been requested by one of your colleagues in a group practice

To access other studies, you should add the study using the reference number and date of birth of the patient, after clicking the "Add study" button on top of the search bar at the left.

The images of an older exam are no longer available on PACSonWEB.

If you try to consult an exam that was performed over a year ago, the images may no longer be available.
You can have the images transferred again by opening the study and clicking the "Expired images" icon on the top left.
Subsequently, click the button "Fetch images" to put the images back online.

Be aware that, depending on the size of the study, this can take several minutes up to one hour before all images are available again.
In case the "Expired images" icon is not available, please contact the hospital or radiology department on +32 (0) 52 77 01 15 to put the images online again.

I want to receive an email in case a new study is available in PACSonWEB.

Logon, using your account and go to your user settings, using the cog icon on the top left of the explore page.
In the "Mappings" section, you can indicate for which radiology departments, you want to receive an email in case a new study is available.

I want to share an exam with a colleague.

From the explore page, you can select a single or multiple studies from the same source and click "Share studies" at the bottom of the page.

In case you have opened an exam, you can share the single exam by clicking the "Functions" button on the top right and selecting "Share study".

A detailled overview on the possibilities for sharing exams, is available here.

I have a group practice and want to see the studies of my colleagues.

It is possible to view the studies requested by your colleagues in case the sending radiology department allows this.
To have a group practice created on PACSonWEB, please send an e-mail to support@dobcomed.com with the group practice contact details (name, adress, phone number) and the active physicians (name & physician number).
You will be contacted by a Dobco employee for confirmation of the request and provided details, before creation of the group.

I want to add PACSonWEB as a shortcut to my desktop

Right click on your desktop and choose “New” -> “Shortcut”
Enter the address:
https://secure.pacsonweb.com/POW3/App
and click “Next”.
Enter “PACSonWEB” as name and click “Finish”